Retailers need to use technology to better enhance their customer service. That’s according to a study revealing there’s been too much of a focus on e-commerce platforms and that’s taken away from the in-store experience. The study identified that more than one-third of shoppers believe they are better connected to real-time information than in-store associates. Mark Thomson, retail industry director EMEA, Zebra Technologies who conducted the Global Shopper Study explained to ARN what issues retailers are facing.
Listen
Etihad cancels flights to Riyadh after Houthi attacks
KHDA to use AI to decide how Dubai private schools are inspected
UAE urges food sector to join global water talks
UAE and Saudi Arabia explore rail connectivity, infrastructure integration
UAE envoy visits Singapore to boost business and investment ties
